Return & Exchange Policy
Last Updated: June 2026
At NOVELIQ, customer satisfaction is our priority.
Exchange Policy
We offer 90 days from the date of delivery to request an exchange.
Items eligible for exchange must:
- Be unused and in their original condition
- Include original packaging and tags (if applicable)
- Be free from signs of wear, damage, or misuse
Non-Exchangeable Items
The following items cannot be exchanged:
- Personalized or custom-made products
- Clearance or final sale items
- Products damaged due to improper use
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos so we can resolve the issue quickly.
How to Request an Exchange
Please email us at:
Include:
- Order Number
- Full Name
- Reason for the exchange
- Photos (if applicable)
Our customer support team will provide further instructions.